Sustaining passion and perseverance for long-term goals is what we mean by “grit,” and there is a simple formula for this.
Talent x Effort= Skill. Skill x Effort= Achievement. Talent and skill count, of course; but EFFORT counts twice.
Taking personal responsibility for our work.
Being able to change with changing environments. Always being a student and being willing to learn new things. Never getting “stuck in our ways”.
“Wowing” the customer with every transaction. A successful deal is not when a loan closes, but when a loan closes AND the customer is excited about what Compass did on their behalf.
Ensuring that the most important messages are being responded to. This is not only internal communication but communication with our clients and vendors. Communication needs to be intentional, repeated, and used with different mediums (email, phone, face-to-face, video, etc.).