Dear Valued Customers of Compass Mortgage,
At Compass Mortgage, our commitment is to be “Home to a Better Mortgage Experience”. Considering recent events with the COVID-19/Coronavirus pandemic, our motto will not change but the experience might look a little different going forward to accommodate health concerns for our clients, referral partners, and team members. We still believe it is our fiduciary responsibility and have confidence in our ability to serve our clients and partner with them as they make one of the biggest financial decisions in their lifetime.
If your loan is in process:
Compass Mortgage is still working hard to complete the process of your loan! To be pro-active in our ever-changing environment while still creating a better mortgage experience for you, we have detailed our Appraisal and Closing procedure adjustments below.
Please reach out to any team member if you have any questions going forward.
Please reach out to any team member if you have any questions going forward.
Appraisals
All Compass Mortgage appraisers are educated on COVID-19 health protocols and will be equipped with masks to conduct appraisals in homes. Appraisals are crucial to part of the mortgage process and we will continue to schedule if necessary for your loan program in order to move your loan through the appropriate channels to get it approved. If we need to do an interior appraisal as well as exterior, we ask that you please exercise social distancing precautions when appraisers are arriving to your home.
During Appraisals, we are committed to:
- Ensure the Appraiser and Property Entry Contact has no health issues or sickness within the property for the prior 14 days
- Encourage Masks
- Limit contact with interior surfaces of the home
- Limit time inside property to an absolute minimum to obtain needed information
- Avoid close contact with individuals who may be present in home
No Contact Closing Options:
Clean Room Environment Closing:
Compass Mortgage and our partnered title companies have committed to create clean room environments for our customers in order to complete their closings outside of their home. These environments will consist of clean pens, gloves and masks. Room sterilization will be conducted after each closing.
During Closings, we are committed to:
- Practice Social Distancing
- Create clean Room Environments
- Disinfect all Surfaces before and after each closing
- Limit client and staff interactions
- Sanitize pens after each use, encourage clients to bring their own pens, or discard pens between closings
- Wash our hands frequently
- Minimize closing personnel to only essential parties
