Covid-19 communications
Dear Valued Customers of Compass Mortgage,
At Compass Mortgage, our commitment is to be “Home to a Better Mortgage Experience”. Considering recent events with the COVID-19/Coronavirus pandemic, our motto will not change but the experience might look a little different going forward to accommodate health concerns for our clients, referral partners, and team members. We still believe it is our fiduciary responsibility and have confidence in our ability to serve our clients and partner with them as they make one of the biggest financial decisions in their lifetime.
If your loan is in process: Compass Mortgage is still working hard to complete the process of your loan! To be pro-active in our ever-changing environment while still creating a better mortgage experience for you, we have detailed our Appraisal and Closing procedure adjustments below.

Please reach out to any team member if you have any questions going forward.

Appraisals

Face Mask
All Compass Mortgage appraisers are educated on COVID-19 health protocols and will be equipped with masks to conduct appraisals in homes. Appraisals are crucial to part of the mortgage process and we will continue to schedule if necessary for your loan program in order to move your loan through the appropriate channels to get it approved. If we need to do an interior appraisal as well as exterior, we ask that you please exercise social distancing precautions when appraisers are arriving to your home.
During Appraisals, we are committed to:

No Contact Closing Options:

Clean Room Environment Closing: Compass Mortgage and our partnered title companies have committed to create clean room environments for our customers in order to complete their closings outside of their home. These environments will consist of clean pens, gloves and masks. Room sterilization will be conducted after each closing.
During Closings, we are committed to:
Signing Contract

Thank you for your constant understanding and trusting us to get you to the finish line during these uncertain times.  We are grateful to be apart of your mortgage experience,

Team Members of Compass

Contact

Call us at 877-793-9362 or fill out the contact form here to send us an email.

Locations

Our main office is in Warrenville, IL (30 miles west of Chicago). For a list of other locations and licensed states click here.

Compass Mortgage, Equal Housing Lender
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