5.0

Terri N.

·

This is the third mortgage obtained through Compass Mortgage and working with Spencer Garrett and his team. Each time has been greater than the other. I came to Spencer Garrett and Compass Mortgage when I was at a very low time is my life in regards trying to obtain a mortgage. I had been turned down by several banks because of a previous bad experience with another Condo Association. The Association was shut down by the court system due to mishandling of Association funds and inability to meet the demands of the city of Chicago. The building was ordered to sell and convert to rentals. I lost my condo of 18 years and the mortgage company at that time reported me as a short sell. I was referred to Compass by my real estate broker, Sean and Spencer spoke with me instructed what I needed to do and then come back and they would work with me. Upon speaking with the both my encouragement level went through the rough. They me feel there is still life after a bad fall. I was contacted even before the time frame had expired to see how things were going and Compass was ready to proceed with the loan application. Went ahead with the application, Sean, Spencer, Janah and others walked me through the process with so much compassion and understanding of what I had previously experienced. I really felt at ease going through the process all the way to close. They were so good until the following year I refinanced and again this year. So happy to say on Oct. 9th, 2020 closed the deal with an incredibly low interest rate. Thanks to Spencer Garrett and his Wonderful team. I am really HAPPY.

Communication
5.0
Expertise
5.0
Speed
5.0